Contact Center Automation

Intraday management of a contact center is a complex and elaborate process. Non-integrated systems add to the complexity and call for manual intervention. 

 

BAAR helps transform the way Intraday management at a contact center is done.

Michelle, your digital Intraday analyst will do it for you.

Some examples of the Intraday automation done by BAAR:

Threshold Monitoring and Remediation
Overtime and Time Off Management
Targeted Training of Agents
Agent Reminders
Task Management
Channel Balancing
Agent Rewards
Custom Dashboards
Break Optimization

Michelle AI Framework

 

BAAR Transformation

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